At Triangle Design Group (TDG), we strive to provide the highest quality products and services. If you are not completely satisfied with your purchase, we offer the following return policy:
Eligibility for Returns
1. Products:
• Products must be unused, in their original condition, and returned with all original packaging and documentation.
• Custom or specially manufactured products are non-returnable unless they arrive damaged or defective.
2. Timeframe:
• Returns must be initiated within 30 days of the delivery date.
3. Damaged or Defective Items:
• If an item is damaged or defective upon arrival, please notify us within 7 days of receiving the product to arrange for a replacement or refund.
Non-Returnable Items
• Custom-built or specially manufactured items.
• Products that have been used, altered, or damaged by the customer.
• Any product marked as “Final Sale.”
Return Process
1. Contact Us:
• Email our customer service team at [insert email address] or call us at [insert phone number] to obtain a Return Authorization (RA) number. Returns without an RA number will not be accepted.
2. Shipping Instructions:
• Securely package the product to prevent damage during transit.
• Include a copy of the purchase receipt and the RA number inside the package.
• Ship the return to the address provided by our customer service team.
3. Shipping Costs:
• The customer is responsible for return shipping costs unless the item is being returned due to damage, defect, or an error on our part.
4. Inspection and Refund:
• Once we receive the returned item, we will inspect it to ensure it meets our return criteria.
• Approved returns will be refunded to the original payment method within 7–10 business days.
Exchanges
• Exchanges are processed as a new order. If you wish to exchange a product, please follow the return process above and place a new order for the desired item.
Contact Us
For any questions or concerns about our return policy, please reach out to our customer service team at:
• Email: sales@triangledesigngroup.co
Thank you for choosing Triangle Design Group. We are committed to ensuring your satisfaction with every purchase.